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Ordering Status & Failed CC Payments
 
 
Problems & errors when ordering with Credit Card
 

Tip: One of the most common problems we discovered with failed payments, is to  make sure you enter the "FULL YEAR" (4 numeric digits), in the "Expiration Field"*Example: 2014, not only "14" (mm)( yyyy).

We have frequent orders failed due to these type of errors.  Please check your recent order history to check on your ordering status, to make sure it is "Processing".  If your order has a status of "Pending"  and was paid with Credit Card, the payment did not complete and you were not charged.  Please go back and "Re-Try" again until your order status shows "Processing." 

If you have any questions: please email us at info@ktekdiecast.com

FAQ:  Many have checked your order history on recent purchases.  Here are the meaning to the status terms used on the site pertaining to your order:

Payments by Credit Card & Paypal:

Pending:  Payment failed, did not complete, you will needs to re-order or email us and we will send you an email invoice.

Processing:  Payment was successful.  Order is in processing status.

Complete:  Order has been processed by us and awaiting shipping by US Postal Service.  You will receive email of delivery confirmation or status by usps.com.  (Please note, we cannot be responsible for delays or lost packages due to domestic or international shipments).

Payment by Mail:

Pending:  Pending status is automatic when ordering by "Print order form."  Please make sure your payment arrives to us soon.

Complete:  Payment received.  Order has been processed by us and awaiting shipping by US Postal Service.  Customer will receive email of delivery confirmation by usps.com.

 

To check on your order status, click on "My Account" in the upper right link next to the sign in, and proceed to click on your "Order History":

 

 
Any questions, please email us at:  info@ktekdiecast.com
 
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